TYMAR ELECTRICAL DISTRIBUTORS
Product Return & Exchange Policy

At TYMAR Electrical Distributors, we strive to supply high-quality electrical products that meet the needs of our customers. Due to the nature of electrical components and safety regulations, the following return and exchange policy applies to all products purchased from our company.

1. General Policy

All sales are considered final. The company does not offer refunds on electrical products once they have been purchased. However, in certain circumstances, products may be exchanged in accordance with the terms outlined below.

2. Faulty or Damaged Products

If a product is found to be faulty or damaged, it must be reported and returned to the company within 7 (seven) days of purchase.

The product must:

• Be returned in its original condition and packaging
• Include all supplied components, cables, accessories and manuals
• Be accompanied by proof of purchase or order confirmation

Products returned after the 7-day period may not qualify for inspection or exchange.

3.Product Inspection

All returned electrical products are subject to technical inspection by our qualified electrical inspector to verify whether the product is faulty or defective.

• If the product is confirmed to be faulty due to manufacturing defects, the company will arrange an exchange for the same or equivalent product.
• If the inspection determines that the product is not faulty, the product will be returned to the customer.  4.Inspection Call-Out Fee

4.Inspection Call-Out Fee

A call-out inspection feeof R350 will apply for the electrical inspection process.
This fee covers the cost of sending a qualified electrical inspector to assess the product.

The call-out fee is payable by the customer prior to the inspection.

5. Non-Returnable Circumstances

Products will not be accepted for return or exchange under the following circumstances:

• The product was purchased but does not fit the customer’s electrical installation or DB box
• The product has been incorrectly installed
• The product has been tampered with, modified, or damaged after purchase
• The product shows signs of misuse, electrical overload, or improper wiring
• The return request is made after 7 days from the purchase date

Customers are responsible for ensuring that the product is compatible with their electrical system before purchase.

6. Installation Disclaimer

TYMAR Electrical Distributors supplies electrical products only. Installation must be carried out by a qualified electrician in accordance with South African electrical safety standards and regulations.

The company will not be held liable for damages, installation errors, electrical faults, or system incompatibilities resulting from incorrect installation.

 7. Exchange Procedure

To request an exchange, customers must:

1. Contact TYMAR Electrical Distributors within 7 days of purchase.
2. Provide proof of purchase and details of the issue.
3. Return the product for inspection and assessment.

Once the inspection is completed and the product is confirmed to be faulty, an exchange will be processed accordingly.

8. Contact Details

For all return or exchange enquiries, please contact:

TYMAR Electrical Distributors
11 Main Road, Melville
Johannesburg, 2109

Office: 010 500 1035
WhatsApp: 076 781 5216
Email: info@tymar.co.za
Website: www.tymar.co.za

By purchasing products from TYMAR Electrical Distributors, customers acknowledge and agree to the terms and conditions of this Return & Exchange Policy.